Last updated: 11-02-2026
Quantara Software Solutions values transparency and fairness in all business dealings. This Refund & Cancellation Policy explains the terms under which cancellations and refunds may be requested for our services.
1. Nature of Services
Quantara Software Solutions provides service-based digital solutions, including but not limited to:
- Website development
- Software development
- Application development
- API and system integration
- Maintenance and technical support
All services are customized and delivered after requirement discussion, agreement, and client confirmation.
There is no instant digital product delivery.
2. Cancellation Policy
- Clients may request cancellation before the project or service has started
- Cancellation requests must be submitted in writing via email
- Once development work, planning, or resource allocation has begun, cancellation may not be possible
Quantara Software Solutions reserves the right to approve or decline cancellation requests based on project status.
3. Refund Policy
- Refunds are considered only if work has not yet commenced
- Once a project or service has started, payments are non-refundable due to the nature of service-based work
- In certain cases, partial refunds may be issued at our discretion based on work completed, resources used, and time invested
- Monthly or recurring service charges are non-refundable once billed
4. Refund Processing Time
- Approved refunds will be processed within 7–10 working days
- Refunds will be credited back to the original payment method used during checkout
- Processing time may vary depending on the payment gateway or bank policies
5. Non-Refundable Scenarios
Refunds will not be provided in the following cases:
- Change of mind after work has started
- Delays caused by lack of client communication or approvals
- Services already delivered or milestones completed
- Failure to use the service after payment
6. Failed or Duplicate Payments
- In case of a failed transaction where the amount is debited, the refund will be handled as per the payment gateway’s standard timeline
- Duplicate payments, if verified, will be refunded after confirmation
7. Contact for Refund & Cancellation Requests
For any refund or cancellation-related queries, please contact us with your payment and project details:
Quantara Software Solutions
📧 Email: info@quantarasoft.com
📍 Address: 13-1-36, Babbugada, Moti Nagar,
Hyderabad, Telangana – 500018, India
8. Changes to This Policy
Quantara Software Solutions reserves the right to update or modify this Refund & Cancellation Policy at any time.
Any changes will be posted on this page with an updated revision date.