Last updated: 11-02-2026
Quantara Software Solutions is committed to delivering high-quality, transparent, and reliable software and website development services. This Service Delivery Policy explains how our services are initiated, delivered, and supported.
1. Nature of Services
Quantara Software Solutions provides custom, service-based digital solutions, including but not limited to:
- Website design and development
- Custom software development
- Mobile and web application development
- API development and system integration
- Cloud, infrastructure, and security services
- Maintenance and technical support
All services are customized based on client requirements.
There is no instant or automated digital delivery.
2. Service Initiation Process
Service delivery begins only after the following steps are completed:
- Client submits an inquiry or places an order
- Requirements are discussed and confirmed
- Scope, timelines, and deliverables are agreed upon
- Payment is successfully completed (as per agreed terms)
Once these steps are completed, the project or service is officially initiated.
3. Delivery Timelines
- Delivery timelines vary depending on project scope, complexity, and requirements
- Estimated timelines are communicated to the client before work begins
- Timelines may be revised if requirements change or additional scope is requested
Quantara Software Solutions is not responsible for delays caused by incomplete information, delayed approvals, or lack of communication from the client.
4. Mode of Service Delivery
Services are delivered through one or more of the following methods:
- Online collaboration and communication tools
- Email communication
- Cloud-based deployment and access (where applicable)
- Remote development, testing, and support
Physical delivery of goods is not applicable, as all services are digital in nature.
5. Ongoing Support & Maintenance
- Support and maintenance services are provided based on the selected plan or agreement
- Response times and support scope may vary depending on the service level
- Ongoing services are billed monthly or as agreed
6. Client Responsibilities
To ensure smooth service delivery, clients are expected to:
- Provide accurate and complete requirements
- Share necessary access, content, and resources on time
- Review deliverables and provide feedback promptly
- Maintain clear and timely communication
Delays caused by the client may impact delivery schedules.
7. Service Completion
A service or project is considered delivered when:
- Agreed deliverables are completed and shared
- Access or deployment is provided (if applicable)
- Final communication or handover is completed
Any post-delivery support is handled as per the agreed scope or support plan.
8. Changes to Scope
Any changes to the original scope after service initiation may:
- Require additional time
- Incur additional charges
- Be handled through a revised agreement
9. Limitation of Delivery Guarantee
While Quantara Software Solutions strives for timely and quality delivery, we do not guarantee delivery within a fixed time for all services due to the custom and technical nature of development work.
10. Policy Updates
Quantara Software Solutions reserves the right to update or modify this Service Delivery Policy at any time.
Changes will be posted on this page with an updated revision date.
11. Contact Information
For any questions regarding service delivery, please contact us:
Quantara Software Solutions
📧 Email: info@quantarasoft.com
📍 Address: 13-1-36, Babbugada, Moti Nagar,
Hyderabad, Telangana – 500018, India